Privacy at FixyTrade

Written by John
Updated 10 months ago

At FixyTrade, we believe privacy is a fundamental human right. That’s why we never sell your data. We are committed to creating amazing products that provide a safe and secure environment for our users. Being honest and transparent is one of our main principles. This article here is meant to better explain our principle.

First things first. We don’t sell or unlawfully share your personal data with any third parties.

We take all the required security measures to protect your data. And you have the right to know how it’s used and ask to delete your data.

Now, we are happy to answer the most frequently asked questions.

What is FixyTrade’s business model?

Our mission with FixyTrade is to create an effortless and remarkable trading experience. FixyTrade’s business model is simple: It’s free for STARTER users, yet it makes money by offering PRO plans.

Principles of working with our Customers’ Data

We value the trust of our users and always rely on these principles while working with your data:

  1. Purpose limitation. FixyTrade uses your data only to provide you with amazing services and features. Also, the FixyTrade team is using the anonymized analytics in order to create better experiences and to optimize the product. We don’t use your data for any other purposes.

  2. Data minimization. We won’t ask for more data than is needed to provide you with the service. We always delete your data once it’s no longer necessary.

  3. Honesty and transparency. We are always clear about what data we collect and why.

  4. Security. We use the recommended industry practices to keep your data safe.

  5. Respect for your rights. You have the right to get access to your data or require its deletion. We are committed to dealing with all privаcy requests promptly and transparently.

How it works and what data we collect

As a trading analytic platform, FixyTrade needs to have access to some of your data. It’s impossible to use a trading app that can’t access your trading account. We use your personal data only when it’s absolutely necessary to make FixyTrade work as you expect.

Here are the cases when FixyTrade needs to use your data:

  • Check and sync trades

FixyTrade needs to check and sync trades from your trading account. Otherwise, you won’t be able to analyze in the app. This is how every trading analytic app works.

For services like FXCM or IG, we store an application-specific token. This means that we don’t have your actual password. You can revoke this access token at any moment from your trading account on the web. For example, if you’re a FXCM user, you can do it. For services like XTB, this access token is your customer account login and password. You can also create an app-specific password to connect your account to FixyTrade.

All connections to our servers are protected. The servers' databases are encrypted, and to make things even more secure we additionally encrypt your password in the database.

We’re on a mission to build the most powerful trading analytic app out there, and this absolutely requires the server-based features which our users love.

Where are FixyTrade’s servers located? Are they safe?

To make everything as safe as possible, we don’t use our own servers. Instead, we rely on Hetzner Cloud service, one of the most secure solutions available in the industry. Leading tech companies also use Hetzner Cloud to process user data.

Our cloud infrastructure is hosted by Hetzner in Germany, which is fully ISO 27001 certified. Hetzner Cloud service is also covered by EU Privacy Shield and is therefore compliant with the EU GDPR.

How to remove data from FixyTrade?

You can remove your data from FixyTrade anytime you wish. Simply follow the guideline by clicking here.

Wrapping up

Our mission is to build the best trading analytic app. We believe that privacy is a fundamental human right, and we’re doing our best to double down on that.

As a trading analytic app, FixyTrade only collects and uses your data to let you sync your trades, receive notifications, and use advanced trading features. We never sell user data and take all the required steps to keep your information safe.

If you have any questions regarding FixyTrade privacy, feel free to contact us.

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