How to contact technical support for help?

Written by John
Updated 10 months ago

When facing an issue with your FixyTrade account, including integrations, trades, billing, and account, sometimes you can feel lost. When contacting our Support Department, it is beneficial to make sure you have some basic information readily available as well as understanding the methods of contacting our support team.

Before Contacting Us - Gathering the Right Information

To receive the best possible support, it is beneficial to have all the necessary information prior to contacting us.

Gathering specific information can help us gain some insight into the issues you need help resolving. To do so, here’s a basic guide of what information we’re looking for:

  • Your fixytrade email.

  • A description of the problem.

  • History of the problem.

  • Any error messages you are receiving.

  • Steps we can take to replicate the problem.

  • Is it a manual account or synced account?

  • Which broker/platform is concerned?

  • Were there any changes made just prior to the start of the issue?

How to get help with your account

There are numerous ways you can contact our Support Department for help with your account. We will now go over the available methods for getting support.

  • Search

When you initially need help, we recommend using the search bar at the top of the support page. We have many tutorials online and they’re updated often.

  • Ask a Question in Our Public Forums

If you are not finding a solution to your issue by searching our extensive base of articles and education channels, please feel free to submit a question on our Community forum.

  • Submit a Ticket

Submitting a ticket through Live Chat:

Once you are logged into your FixyTrade account, you can select the Chat button at the bottom right. A pop-up will appear. Simply, fill out the form. Depending on your time zone and our office hours, we will do our best to respond within 24 hours.

Submitting a ticket through Email:

You can also submit a ticket directly through your email client. To submit a ticket this way, send an email to: [email protected] Include a description of your problem, any error messages, and steps to duplicate a specific issue.

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